Firewalls, antivirus scanners and pop-up blockers can also interfere with a download. Make sure MyDrive Connect is allowed access to the Internet by the security software. Otherwise, youll need to connect your device to the HOME (or MyDrive Connect) software (on your computer/laptop) to see if you can re-install the software. Scroll down to see your connection status. To update your TomTo m navigation device you need to install the MyDrive Connect application on your PC or Mac computer. Also, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. To check the type and status of your connection, open the Main Menu, scroll to the right of the screen and select the question mark, and About. Once your device is recognized by MyDrive Connect, the message “ Update your GO the easy way ” is shown and you can start the updates through the menu on your device.įinally, if you want to sync places, destinations or routes from MyDrive to your device, you need to be connected through either Wi-Fi, a built-in SIM card for your device or through a paired smartphone, depending on your device. See INSTALLING MYDRIVE CONNECT for more information. error, you need to connect it to the computer so that the MyDrive Connect. Log in and choose the updates you would like to perform. MyDrive Connect will start automatically. In this case you need to have MyDrive Connect installed on your computer. If your GO 6200, GO 5200, GO 620, GO 520, GO PROFESSIONAL or VIA 53 displays an. How to update your device Step 01 Install MyDrive Connect on your computer Download for Windows or XP and Vista Download for Mac or Mac 10.6 to 10.9 Step 02 Connect your device to your computer using the USB cable. In many cases it is very helpful to restart. Īlternatively, you can use your computer’s internet connection. Basically, it is recommended to always pay attention to install the latest TomTom MyDrive update on your smartphone. Enter the login information for the Wi-Fi network and select Connect.Scroll to the right of the screen and select Settings, then Wi-Fi.To connect to a Wi-Fi network, switch on your device and do the following: To update software, maps, or speed cameras on your device, you should be connected to a Wi-fi network. If you are getting the error message while you are trying to update your device or log in to MyDrive, you need to check that your device has a proper connection. Note that it also needs to be turned on for the software to. See: HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? After installing the program on your computer, you will need to log in to your account and connect your navigation device via USB. If you get this error message the first time you’re using your new Wi-Fi device, it can be resolved with a reset. "We are having trouble accessing TomTom services. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages:
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